If you receive a System Error message that states "The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer" or similar error when attempting to launch Total Cricket Scorer, follow the troubleshooting steps for your platform below.
If playing on Windows 10, the missing files should be included in regular Windows Updates. Ensure that Windows Update is running and that all current updates have been downloaded and installed. After running all of the required updates, please reboot your computer for the changes to take effect. Once you have rebooted your machine, you should check to see if any additional updates are now available. You may need to update and restart your machine multiple times before all updates are installed.
Windows 7, 8, 8.1
Install Windows Updates
- Go to Start - Control Panel - Windows Update
- Check for updates
- Install all available updates.
- After the updates are installed, restart your computer.
- After the restart repeat the steps above again until no more updates are available.
Specifically, you should ensure you have downloaded and installed the following updates:
KB2919355 (April 2014 Update) - this is a ~800 MB update and may require you to install other updates first. We recommend that you keep your OS is fully updated.
KB2999226 (Update for Universal C Runtime in Windows).
If you are unable to run Windows Update successfully, or are having issues downloading or installing the updates, you should contact Microsoft Support.
Download the Visual C++ Redistributable
- Visual C++ Redistributable for Visual Studio 2017 (32-bit) http://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe
Run the vcredist_x86.exe and select Uninstall.
Run the .exe again and select Install
Run Windows install repairer
-Search for cmd (Command Prompt) in the start menu.
-Run cmd by right clicking and select "Run as administrator".
-Type in "sfc/scannow".
-Wait until it finishes scanning and repairing any issues it finds.