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Cancelling a Subscription

Cancelling your cricHQ Fan Premium or cricHQ Fan All-Access subscription

If you would like to end your time with us by cancelling or downgrading your cricHQ subscription, follow the steps below.

Note: You will have to cancel the subscription on the platform which you originally purchased it on - iOS, Android or web.

iOS:

On your iPhone, iPad, or iPod touch

  1. Go to Settings > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
  3. Scroll to subscriptions, then tap it
  4. Tap the subscription you want to manage (cricHQ)
  5. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

Android:

  1. Open the cricHQ android app
  2. Go into the menu and select settings
  3. Tap subscriptions
  4. Tap the option to either cancel or downgrade your subscriptions

Website:

  1. Log in to your cricHQ account, select your profile in the top right hand corner and select settings
  2. Click on the subscriptions tab
  3. Select option to downgrade subscription to cricHQ Fan

 

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4 Comments

  • 1
    Avatar
    Sanjay Saxena

    I don’t see crichq in my subscription list on my iPhone. Trying to cancel for last 6 months.
    Not able to cancel please help.

  • 0
    Avatar
    Denise Montgomery

    Same - it's a ripoff you can't seem to cancel ANYWHERE and nowhere in the settings does it say subscription nor in itunes app on phone

  • 0
    Avatar
    David Richmond

    Hi Denise, 

    We've disabled the subscription on your behalf. However, as mentioned in our latest response via our support channel you subscribed through the cricHQ website. Therefore, you were required to cancel through the cricHQ website. Also, we noticed you had multiple accounts. Note that if you subscribe from a particular account you can't cancel the subscription from a different account. 

    Cheers, 
    cricHQ Support

  • 0
    Avatar
    David Richmond

    Hi Sanjay,

    It looks like you managed to unsubscribe yourself. Glad to see you resolved your issues.

    Kind regards, 
    cricHQ Support 

    Edited by David Richmond
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