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FAQ's - Upcoming changes to CricHQ & TCS (March 2017)

 

  1. ECB/PlayCricket

What is happening with CricHQ/TCS and PlayCricket?

Can CricHQ provide fixture and result management?

Can CricHQ provide club and leagues websites?

  1. CricHQ

How do I get on board with CricHQ fixture management?

How much will it cost for us to transfer to CricHQ Cricket Administration?

Will I still be able to send my scorecard information through to PlayCricket?

Can I bring my PC scorecards across to CricHQ?

Will CricHQ integrate with TCS scoring?

Will I be able to get TCS live matches on CricHQ?

Will I be able to get CricHQ statistics for TCS scorecards?

  1. Total Cricket Scorer

What is happening with TCS pricing?

What is happening with TCS live scoring licences?

Can I get a refund for recently purchased TCS licences?

What is new in TCS V9?

How much does it cost to upgrade to TCS V9?

What is happening with the TCS external data integrations (export XML)?

What is happening to older versions of TCS?

Will I be able to keep my older version of TCS?

How do I upgrade to the new version of TCS V9?

How long will I have to upgrade to TCS V9?

Will TCS V9 have the latest DLS calculations?

What versions of Windows will be support for TCS V9?

What will happen to TCS for iOS?

  1. My Action Replay

What is My Action Replay?

Will CricHQ or TCS integrate with My Action Replay?

Where will MAR video be displayed?

How do I get MAR?

 

1. ECB/PlayCricket

 

What is happening with CricHQ/TCS and PlayCricket?

Historically ECB's Play-Cricket integrated with both TCS and CricHQ scoring applications allowing matches to be downloaded, scored and uploaded. The ECB has decided not to agree commercial terms to enable CricHQ's continued provision of this service. As a result, Play-Cricket users are no longer able to utilise this service.

New or existing CricHQ and TCS scoring application customers utilising the CricHQ platform for their competition management are still able to activate a separate "platform to platform" (CricHQ to Play-Cricket.com) data sharing function with Play-Cricket.com. This function means that our customers can choose to provide access to all of the cricket data that the ECB would like and in the manner specified by them should they agree to enable this service. This service, driven by CricHQ, has already provided 1,000's of scoresheets to Play-Cricket.com and the ECB, saving countless thousands of hours of volunteer's time.

Scoring_Integration-_TCS__CricHQ___Play-Cricket__Explanation_diagram_.png

 

Can CricHQ provide fixture and result management?

Yes, CricHQ has a full suite of Cricket Administration tools, from fixture management, video scorecard integration, automatic online result submission, full scoring integrations, and massive stats packages. Click here to find out more.

 

Can CricHQ provide club and leagues websites?

Yes, CricHQ can provide clubs and leagues their own unique place to host their cricket. All clubs, leagues and associations automatically get their own unique profile available on CricHQ for their entire community to access.

We also provide a world class website solution, CricHQ-Powered Websites. These websites are fully integrated with your cricket administration on CricHQ, so are always up to date. They are also mobile responsive , and provide you all the leading tools to manage your news, share results and fixtures, engage your social community and more, in one location. To speak to someone about purchasing a CricHQ-Powered Website, contact us via about.crichq.com.

 

2. CricHQ

How do I get on board with CricHQ fixture management?

If you would like to move your league, tournament or competition to CricHQ’s cricket administration, get in touch with us via about.crichq.com today. We can talk you through what CricHQ has to offer, and provide support on the transition process.

 

How much will it cost for us to transfer to CricHQ Cricket Administration?

CricHQ offers a range of packages suited to your needs. Our starter package is free and will cover all of your fixture and result management needs, points tables, leaderboards along with giving your clubs and players an online profile containing all their individual statistics.

 

Will I still be able to send my scorecard information through to PlayCricket?

Yes you will. New or existing CricHQ and TCS scoring application customers utilising the CricHQ platform for their competition management are still able to activate a separate "platform to platform" (CricHQ to Play-Cricket.com) data sharing function with Play-Cricket.com. This function means that our customers can choose to provide access to all of the cricket data that the ECB would like and in the manner specified by them should they agree to enable this service. This service, driven by CricHQ, has already provided 1,000's of scoresheets to Play-Cricket.com and the ECB, saving countless thousands of hours of volunteer's time.

 

Can I bring my PC scorecards across to CricHQ?

We are happy to help make the transition easier for you. Get in touch with a member of CricHQ today to discuss options for bringing across scorecards to CricHQ.

 

Will CricHQ integrate with TCS scoring?

Yes it will. TCS V9 will be able to download fixtures from CricHQ, and then upload them as scorecard results once a match is complete.

 

Will I be able to get TCS live matches on CricHQ?

Yes in an upcoming version of TCS you will be able to. We will be providing the ability for all live scores on TCS matches to be shown on CricHQ, so users can follow along with all of the features they are use to on CricHQ.

 

Will I be able to get CricHQ statistics for TCS scorecards?

Yes. If users are scoring to CricHQ fixtures you will get all the leaderboards you are used to for your players, teams, clubs and competitions on CricHQ.

 

3. Total Cricket Scorer

What is happening with TCS pricing?

The Total Cricket Scorer pricing structure is being changed. Scorers will now be able to purchase the TCS V9 application for FREE. Alongside this live scoring will also become free, so all users can push their live scores out to the public to view and follow.

Scoreboard integration and data usage will be charged for. Please contact us via about.crichq.com if you would like more information on this.

 

What is happening with TCS live scoring licences?

Live scoring will be available to all users for Free. Licences to turn on this feature are being removed, instead all users will be able to access this functionality with no additional charges.

 

Can I get a refund for recently purchased TCS licences?

No, TCS will not provide refunds for previously purchased licences under the old pricing structure.

 

What is new in TCS V9?

The latest DLS formula and integration into CricHQ’s Cricket Administration platform are the major developments for the upcoming release, alongside a small update which improves the look and feel. Shortly we will be releasing V9.1 which will include integration with video through My Action Replay.

 

How much does it cost to upgrade to TCS V9?

It is free! Whether you are scoring with a current version of TCS, or looking to purchase for the first time, the TCS application is now free.

 

What is happening with the TCS external data integrations (export XML)?

Using TCS data will be a paid for service. Any external clients currently using XML or other data feeds will need to contact us in order to discuss licences for this usage. To find out more about this, please contact us via about.crichq.com.

 

What is happening to older versions of TCS?

Once TCS V9 is released all users will enjoy the new functionality for free! That means all user can upgrade to it, or transfer to new computers with it. Support for previous versions will be ceased and users will not be able to continue using previous versions. This will not be instantaneous. We will roll out the release and provide ample time and support to ensure everyone successfully upgrades coming into the new season.

 

Will I be able to keep my older version of TCS?

Previous versions of TCS will no longer be supported. Users will need to upgrade to V9.

 

How do I upgrade to the new version of TCS V9?

To upgrade to TCS V9 visit totalcricketscorer.com and go to the download page. Enter your details and follow the steps provided to upgrade to your new version today. For any assistance get in touch with us via support@totalcricketscorer.com.

 

How long will I have to upgrade to TCS V9?

The process will begin early to mid March. There will be 4 weeks of transition time where we will communicate with all users the impact of the changes, and provide full support in the transition. After the 4 weeks users will no longer be able to score with previous versions of TCS. Our support will remain after these 4 weeks though to ensure anyone needing to upgrade after this is still assisted in the transition.

 

Will TCS V9 have the latest DLS calculations?

Yes it will. We will be releasing the latest official version of Duckworth Lewis Stern as part of TCS V9.

 

What versions of Windows will be support for TCS V9?

TCS V9 will support Windows 7, 8 and 10. XP has needed to be removed from support due to functionality constraints it places on the greater majority of users.

 

What will happen to TCS for iOS?

The TCS application for iOS will have minimal impact outside of Play-Cricket integration changes. Historically ECB's Play-Cricket integrated with both TCS and CricHQ scoring applications allowing matches to be downloaded, scored and uploaded. The ECB has decided not to agree commercial terms to enable CricHQ's continued provision of this service. As a result, Play-Cricket users are no longer able to utilise this service.

 

4. My Action Replay

What is My Action Replay?

MAR is a video capture and distribution platform that takes the effort out of a time consuming and technical task. Using MAR, users can easily capture the important moments of any game on video, and then share them, edit them, or create highlight packages.

CricHQ and TCS are integrating with MAR to allow users scoring a match, to also index every ball played. When a scorer inputs a ‘6’, the MAR Hub will take the last 10-20 seconds of video and create a clip for your ‘6’. This allows incredibly easy video indexing, and massive benefits for fans, players and coaches wanting video content.

To see an example of this, check out the My Action Replay site.

 

Will CricHQ or TCS integrate with My Action Replay?

Yes both will. CricHQ and TCS are integrating with MAR to allow users scoring a match to also index every ball played. When a scorer inputs a ‘6’, the video will take the last 10-20 seconds of video and create a clip for your ‘6’. This allows incredibly easy video indexing, and massive benefits for fans, players and coaches wanting video content.

 

Where will MAR video be displayed?

MAR videos will be available within the commentary of your match, meaning when you see a ‘6’ come up on the commentary, you can actually play the video of that ball. It can also be used to share clips to social channels, and develop highlight packages to host online.

 

How do I get MAR?

Get in touch with our team today, just jump on to about.crichq.com and tell us a few things about yourself. A team member will then be in touch to discuss how the solution could work for you.

 

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