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FAQ on cricHQ Subscriptions

What is cricHQ All Access?

What do I get with Fan?

How do I sign up for Fan?

What do I get with Fan All Access?

How do I upgrade to Fan All Access?

I upgraded to All Access on the website, but can’t see All Access features on my app?

How do I view live scores?

How do I view live streams?

Can I use cash to purchase cricHQ Fan All Access?

Can I cancel Fan All Access at any time?

How do I manage or change my payment?

Can I upgrade my Fan subscription at any time?

Can I downgrade my Fan All Access subscription to a free account at any time?

What if I join All Access on the 31st of the month?

Can I have multiple Fan subscriptions?

Is my payment secure?

 

 

What is cricHQ All Access?

cricHQ All Access is a subscription model, whereby Users can subscribe if they want all the features of cricHQ with no ads.

The current subscription tiers for cricHQ are:

  1. cricHQ Fan - FREE
    • View scorecards
    • Follow players and teams
    • Notifications
    • Comprehensive live scores
    • Video highlights and replays
    • Wagon wheels and pitch maps
    • And more!
  2. cricHQ Fan All Access -US$4.99 per month  
    • Watch unlimited live streams of all matches broadcast on cricHQ
    • View on-stream graphic overlays and commentary.
    • Remove all ads on all replay clips and live streams
    • And priority access to new features!

 

 

What do I get with cricHQ Fan?

cricHQ Fan gives you access to a world of cricket scorecards, automated match reports, notifications, your own cricket profile as well as comprehensive live scores, video replays and customisable notifications.

 

 

How do I sign up for cricHQ Fan?

You don't need to sign up for an account to access all of the features of cricHQ Fan, these features are available to everyone.

Click here to join cricHQ

 

 

What do I get with Fan All Access?

With Fan All Access you can watch unlimited live streams of all matches broadcast on cricHQ with on-stream statistic overlays and commentary; as well as removing all display and video advertising.

Click here to learn about the cricHQ Fan All Access

 

 

How do I upgrade to Fan All Access?

To upgrade to Fan All Access simply head to the below link, login, and provide your payment details.

Click here to upgrade to Fan All Access

 

 

I upgraded to All Access on the website, but can’t see All Access features on my app?

Sometimes your upgrade might take some time to come through on all platforms other than the one you purchased it on. To ensure all of your devices pick up your new All Access subscription, try logging out and back into cricHQ on each device. This will ensure your subscription is re-checked and give you access to the correct features.

 

 

How do I view live scores?

You will need a cricHQ Fan subscription to watch live scores of matches. cricHQ Fan will provide you a summary view of the match and comprehensive live scores.

 

How do I view live streams?

You will need a cricHQ Fan All Access subscription to watch watch live streams of matches broadcast on cricHQ. With an All Access subscription you’ll have unlimited access to live content with on-stream statistic overlays and commentary; as well as removing all display and video advertising.



Can I use cash to purchase cricHQ Fan All Access?

No. cricHQ Fan All Access requires a monthly recurring payment to authorise your subscription, so credit or debit card is the only way to pay. 



Can I cancel Fan All Access at any time?

Yes, you can cancel your subscription at any time. You will continue to have All Access features for the month in which you cancel your subscription payment, and cease paying when your next billing cycle is due.


At this point your account will be become a FREE cricHQ Fan account. You will still be able to login to cricHQ using your same account details; however All Access  features will no longer be available to you.



How do I manage or change my payment?

You can update your preferred payment method at any time via your account settings. See Settings > Subscriptions > Payment.

You can also view your billing history and and plan details via the Subscriptions tab.

 

Please be aware to upgrade or downgrade your account you must do this on the platform you originally subscribed on.

For example if you purchased a Fan All Access subscription using iOS in-app purchase and you wish to downgrade to Fan then you must do this using an iOS in app purchase. You can’t upgrade through iOS then downgrade later on crichq.com.  



Can I upgrade my Fan subscription at any time?

Yes, you can upgrade your Fan account to All Access at any time, as long as you already have a cricHQ account. Your payment to authorise your new subscription will be processed at the time you upgrade and you will have instant access to All Access features.

Your recurring monthly payment will transact each month on the date in which you initially upgraded. For example if you upgraded on the 20th of the month, your cricHQ Fan All Access payment will be charged on (or around) the 20th of every month; until your account is concluded or changed.

Click here to join cricHQ if you don't already have an account

 

Can I downgrade my Fan All Access subscription to a free account at any time?

Yes, you can downgrade your Fan All Access subscription to a Free account at any time.  

You will continue to have access to All Access features for the month in which you cancel your All Access payment, and cease paying when your next billing cycle is due.

At this point your account will be downgraded to a standard FREE Fan account. You will still be able to login to cricHQ using your same account details; however All Access features will no longer be available to you.

 


What if I join Fan All Access on the 31st of the month?

Your recurring All Access payment will be processed on or around the date you first subscribed to Fan All Access. If your original payment was on the 31st of a month, and the next month is a 30 day month, the payment will be process on the 30th of that month.

 

 

I still have the Fan Premium subscription, what should I do?

We have decided to get rid of the Fan Premium subscription and give premium features to all users. Your premium subscription now only grants you an ad-free experience. If you are happy with this, you can keep supporting us with your subscription. If you would like to benefit from our latest improvements as well as live video, consider upgrading to All Access.

 


Can I have multiple Fan subscriptions?

No, you can only have one Fan subscription per user account on cricHQ. If you wish to access more features, you can upgrade your account. When you upgrade your Free or standard account it becomes your All Access subscription and your account status will update on your subscriptions tab.

 


Is my payment secure?

Yes, cricHQ uses Stripe online payment processing to securely handle debit and credit card transactions. Stripe is a global company with clients including Facebook, Unicef and Shopify.

Find out more about Stripe

 

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