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FAQ on CricHQ Fan

What is the CricHQ Fan?

Why do I have to login to CricHQ now?

What do I get with Fan?

How do I sign up for Fan?

What do I get with Fan Premium?

How do I upgrade to Fan Premium?

I upgraded to premium on the website, but can’t see premium features on my app? (or vice versa)

How do I view live scores?

How do I view videos?

Why do I have to upgrade to Premium to view features?

Can I use cash to purchase CricHQ Fan Premium?

Can I cancel Fan Premium?

How do I manage or change my payment?

Can I upgrade my Fan subscription at any time?

Can I downgrade my Fan subscription at any time?

What if I purchase Fan Premium on the 31st of the month?

Can I have multiple Fan subscriptions?

Is my payment secure?

Does my club admin or scorer have access to comprehensive live scores?

Will this affect scorers or administrators in doing their job?

 

 

What is the CricHQ Fan?

On Monday 24 July we are rolling out CricHQ Fan. This is a subscription model, whereby all Users of CricHQ will need to sign-up to consume the cricket content that matters most to them - depending on their needs and requirements.

Users who have already signed up with CricHQ will automatically have their account defaulted to CricHQ Fan and have the opportunity to upgrade to CricHQ Fan Premium if they choose to. These options include the following;

  1. CricHQ Fan - FREE
    • View scorecards
    • Follow players and teams
    • Notifications
    • And more...
  2. CricHQ Fan Premium -$1.49 US p/month  
    • Comprehensive live scores
    • Video highlights and replays
    • Wagon wheels and pitch maps
    • And more!

The transition towards this ‘CricHQ Fan’ User model will allow us to continue offering a wide range of great features to the majority of viewers for free, while promoting other features for those that wish to upgrade their subscriptions. This enables us to focus our resources on the most important features for Users, and grow the platform sustainably, without increasing costs for the those administering the game globally. We are implementing these changes after thorough consideration and industry analysis.

 

 

Why do I have to login to CricHQ now?

We have implemented the CricHQ Fan, which now requires all users to have a login in order to view content on our website and apps. This has been implemented to enable CricHQ to focus our resources on the most important features for Users, understand our community better, grow the platform sustainably,  and all without increasing costs for the those administering the game globally. We are implementing these changes after thorough consideration and industry analysis.

 

 

What do I get with CricHQ Fan?

CricHQ Fan gives you access to a world of cricket scorecards, automated match reports, notifications, your own cricket profile and more. See the link below for more information on what features you will have access to with CricHQ Fan.

Click here to learn about CricHQ Fan

 

 

 

How do I sign up for CricHQ Fan?

To get your own Fan subscription simply go to CricHQ.com, or download the CricHQ App for iOS or Android, then Join using your name, email and password. Once you have an account you will have your CricHQ Fan access.

Click here to join CricHQ and get your Free CricHQ Fan Subscription

 

 

What do I get with Fan Premium?

Fan Premium gives you access to comprehensive live scores, video replays and customisable notifications. See the link below for more information on what features you will have access to on CricHQ Fan Premium.

Click here to learn about the CricHQ Fan Premium

 

 

How do I upgrade to Fan Premium?

To upgrade to Fan Premium simply head to the below link, login, and provide your payment details. You will then unlock all of the great features with Premium like comprehensive live scores and video replays.

Click here to upgrade to Fan Premium

 

 

I upgraded to premium on the website, but can’t see premium features on my app? (or vice versa)

Sometimes your premium purchase might take some time to come through on all platforms other than the one you purchased it on. To ensure all of your devices pick up your new premium subscription, try logging out and back into CricHQ on each device. This will ensure your subscription is re-checked and give you access to the correct features.

 

 

How do I view live scores?

You will need a CricHQ Fan subscription to watch live scores of matches. CricHQ Fan will provide you a summary view of the match, but for comprehensive live scores you may want to upgrade to Fan Premium.

 

 

How do I view videos?

You will need CricHQ Fan to watch videos of matches with video capture. CricHQ Fan will provide you a preview of the match video so you can see what you can possibly get, but for comprehensive video replays you may want to upgrade to Fan Premium.

 

 

Why do I have to upgrade to Premium to view features?

The transition towards the ‘CricHQ Fan’ User model will allow us to continue offering a wide range of great features to the majority of viewers for free, while promoting other features for those that wish to upgrade their subscriptions. This enables us to focus our resources on the most important features for Users, and grow the platform sustainably, without increasing costs for the those administering the game globally. We are implementing these changes after thorough consideration and industry analysis.



Can I use cash to purchase CricHQ Fan Premium?

No. CricHQ Fan Premium requires a monthly recurring payment to authorise your Premium access, so credit or debit card is the only way to pay. (at time of release 24/07/17)



Can I cancel Fan Premium?

Yes, you can cancel Fan Premium at any time. You will continue to have access to Premium features for the month in which you cancel your Premium payment, and cease paying when your next billing cycle is due.


At this point your account will be downgraded to a standard CricHQ Fan account. You will still be able to login to CricHQ using your same account details; however Premium features will no longer be available to you.



How do I manage or change my payment?

You can update you preferred payment method at any time via your account settings. See Settings > Subscriptions > Payment.

You can also view your billing history and and plan details via the Subscriptions tab.

 

Please be aware to upgrade or downgrade your account you must do this on the platform you originally subscribed on. For example if you purchased a Fan Premium subscription using iOS in-app purchase and you wish to upgrade to All-Access then you must do this using an iOS in app purchase. You can’t upgrade through iOS then downgrade later on crichq.com.  



Can I upgrade my Fan subscription at any time?

Yes, you can upgrade your Fan account to Premium at any time. Your payment to authorise Premium access will be processed at the time you upgrade and you will have instant access to Premium features.

 

Your recurring monthly payment will transact each month on the date in which you initially upgraded to Premium; for example if you upgraded on the 20th of the month, your CricHQ Fan Premium payment will be charged on the 20th of every month; until your account is concluded or changed.



Can I downgrade my Fan subscription at any time?

Yes, you can downgrade your Fan Premium account to a Free standard account at any time.  You will continue to have access to Premium features for the month in which you cancel your Premium payment, and cease paying when your next billing cycle is due.


At this point your account will be downgraded to a standard Fan account. You will still be able to login to CricHQ using your same account details; however Premium features will no longer be available to you.

 


What if I join Fan Premium on the 31st of the month?

Your recurring Premium payment will be processed on or around the date you first subscribed to Fan Premium. If your original payment was on the 31st of a month, and the next month is a 30 day month, the payment will be process on the 30th of that month.

 


Can I have multiple Fan subscriptions?

No, you can only have one Fan subscription per user account on CricHQ. If you wish to access more features, you can upgrade your account. When you upgrade your Free or standard account it becomes your Premium account and your account status will update on your Subscriptions tab.

 


Is my payment secure?

Yes, CricHQ uses Stripe online payment processing to securely handle debit and credit card transactions. Stripe is a global company with clients including Facebook, Unicef and Shopify.

Find out more about Stripe



Does my club admin or scorer have access to comprehensive live scores?

If your club admin or scorer has a Fan Premium account then yes they will have access to comprehensive live scores. If your club or organisation has concerns about accessing this live information, encourage them to contact CricHQ support or talk to their CricHQ account manager.



Will this affect scorers or administrators in doing their job?

No it will not. Administrators will still have access to manage their players, teams, clubs, competitions and more as per usual. Scorers will still be able to login and capture the game as they always have.

 

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