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Welcome to SupportHQ, CricHQ's online support centre. Navigate your way around the left hand tabs to find user guides, community posts and all the latest on what's new with CricHQ.



Popular Video Guides

How to submit a scorecard to the CricHQ competition management system.
11.39
How to manage your teams and clubs.
14.27


Popular User Guides

- How to setup a match to score
- Editing scores on the CricHQ app
- Exporting Schedules and Results
- How to get CricHQ info on your site - Iframes

CricHQ Product Updates

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Product Update Newsletter 

APRIL 2014

 

WEBSITE GOLBAL UPDATES

IT'S NEW CRICHQ!

CricHQ is rebuilding, rebranding, and restyling its product range. Over the next few weeks users will notice massive site updates, application updates and social updates to all things CricHQ. Key components will be a new CricHQ logo, centre aligned site and advanced social network functionality.


 

MANAGE IS NOW UNDER 'ADMIN'

With the major site update comes a new navigation menu based along the top of the website. All those looking for the old "Manage" button will now find what they are looking for under the Admin Module section. Don't worry, all your old management functionality is still as was under this new header.

NEW 'MATCH CENTRE'

After many hours of hard work the CricHQ development team are proud to be bringing out the new Match Centre! Users can now easily filter and search for the exact matches they want to find. Live matches, upcoming fixtures and past results all housed under one location.


 


 

NEW COMPETITIONS SECTION

Searching for competitions has been a struggle in the past. No more though! The new competitions section allows for advanced searching and precise filtering, giving you the user just what you want to see.

SHARE VIDEOS AND PHOTOS

Ensure your favourite cricketing moments are shared for all of your friends, family and followers to see. Now you can not only Broadcast your thoughts, opinions and links, but share videos and photos of the brilliant moments you want everyone to see.


ADMIN MODULE UPDATES


 

EDIT SCORECARD ENHANCEMENTS

Our talented development team is always extending our existing functionality to be bigger and better. The latest updates have included massive improvements to the edit scorecard functionality. Users can now edit and remove players from teams, change batting orders, switch captains and keepers, and more! Have a look now and keep an eye out for more to come.

APP GLOBAL UPDATES

NEW SOCIAL FUNCTIONALITY!

Along with the development on the website, the CricHQ applications will also be releasing social networking functionality. Keep an eye out as the features are released to each platform so you can start following, sharing, posting and engaging with cricket players and fans all around the world.


 

IOS UPDATES


 

NEW SCORING SCREEN

To ensure the best scoring platform for our users we have updated our scoring screen. The buttons are renamed to make them simpler to understand, and the screen has been redesigned for clarity and ease of use. An added bonus is now scorers can also turn down their brightness to conserve battery, and still see the screen!

AVAILABLE AS AN IPAD APP

Big news for our loyal iPad scorers, we are officially and iPad app now! No need to get a new app, just update to the latest version to enjoy the new full screen and resized iPad application for CricHQ.


 
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Scoring

Everything you need to know to get scoring on the CricHQ application can be found here, from setting up match to fixing up all the little hiccups along the way.



Video Guides
Video Library

How to score on the CricHQ iOS and Android applications.
10.22
How to edit score whilst scoring on the CricHQ app.
6.18


User Guides
- End Match Process v 2.0
- Entity Selection v 1.0
- Basic Scoring v 2.0
- Match Setup - iOS v 2.0
View All

Competition Management

Get started using the competition management system on CricHQ. For all information on creating your fixtures and managing your standings tables see the below guides.



Video Guides
Video Library

How to setup a competition on CricHQ.com.
16.14
Managing submitted results for fixtures and updating the competition.
5.25


User Guides
- Setup Guide v 2.0
- Manage Competitions v 2.0
- How do I remove a round?
- How do I edit the name of a round?
View All

Club and Team Management

New to CricHQ? Get started here. Find out who we are, what we can do for you, and get going with a range of welcome packs relevant to you.



Video Guides
Video Library

How to manage you clubs and teams, from organising players to editing contact information.
14.27


User Guides
- Assigning Players to Teams
- How do I create a player?
- How do I create a club?
- How do I create a team?
View All

Administration Roles

Wondering about how you can get administration rights for CricHQ? Or do you need to give out some rights to your association? For guides on everything to do with managing you adminstration rights see below.



Video Guides
Video Library

How to manage administration roles for clubs, teams, organisations and competitions.
7.29


User Guides
- Administration Roles and Rights
- Adding/Removing Administrators

Results

For all information on entering your results from the weekend look no further. Guides on how to enter and edit results post match can be found here.



Video Guides
Video Library

How to submit a scorecard to the CricHQ competition management system.
11.39
How to edit a scorecard submitted to CricHQ via the application or the manual entry system.
8.25


User Guides
- How Do I Enter A Full Scorecard?
- How Do I Enter A Basic Scorecard?
- Entering results post-match

Getting Started

New to CricHQ? Get started here. Find out who we are, what we can do for you, and get going with a range of welcome packs relevant to you.



Welcome Videos
Video Library

What is CricHQ? Find out who we are and what we can do for you.
2.55
A beginners tour of the CricHQ website.
7.09


Welcome Packs
- Introducing the New Administration Module v 2.0
- Organisation Administrator Welcome Pack
- Competition Administrator Welcome Pack
- Club/Team Administrator Welcome Pack

Notices


CricHQ - iOS v 4.5.0
Dec 02, 2013 02:23PM NZDT

Website Update 28th November 2013
Nov 29, 2013 05:10PM NZDT

CricHQ - iOS v 4.4.1
Oct 09, 2013 12:24PM NZDT

CricHQ iOS App v 4.4.0
Sep 24, 2013 03:33PM NZST

Admin Module v 2.1
Sep 24, 2013 01:04PM NZST

CricHQ 3.0.1 for Android Release Notes
Aug 12, 2013 01:40PM NZST

CricHQ iOS v. 4.3.0
Jul 03, 2013 12:27PM NZST

New Android Release!
Jun 19, 2013 10:07AM NZST

Community Posts

Scoring
  • Play cricket integration

    Hi, I noticed play cricket support disappeared from my iPad version. When will this functional...

    1 CricHQ Support Answer 2 Community Answers Apr 16, 2014 01:58AM NZST

  • Very slow lookup of player selection lists

    I'm using the Android app scoring for Onslow Heke and using the CricHQ fixtures. I've found tha...

    1 CricHQ Support Answer 0 Community Answers Feb 01, 2014 10:49PM NZDT

View All                  Post

Results
  • No Play Cricket Option on Android (Nexus 7)

    I have no option to create a match using a play cricket fixture. Android 4.4.2 on Nexus 7 (2012...

    1 CricHQ Support Answer 0 Community Answers Mar 04, 2014 12:30AM NZDT

  • Tracking Team scores

    Hello Can you suggest me a quick and easy way to track a particular teams match results? Thi...

    1 CricHQ Support Answer 0 Community Answers Mar 01, 2014 10:08AM NZDT

View All                  Post

Club and Team Management
  • team stats

    hi, is there a way to bring up a list of team stats? i.e players runs, bowlers wickets , averag...

    2 CricHQ Support Answers 0 Community Answers Mar 17, 2014 07:56PM NZDT

  • Club - team - player management

    Hi Guys I'm new to this but attended your UK outpost course last night beside the Thames at ...

    4 CricHQ Support Answers 4 Community Answers Mar 15, 2014 03:39AM NZDT

View All                  Post

Competition Management
  • Pairs Matches

    Can CricHQ be configured to create Pairs cricket specifically for juniors?

    2 CricHQ Support Answers 1 Community Answer Jan 14, 2014 09:07AM NZDT

  • Adding a BYE to a cup competition

    I have an unequal number of teams for the first round of a cup competition so need to create a ...

    1 CricHQ Support Answer 0 Community Answers Nov 11, 2013 09:26AM NZDT

View All                  Post

Administration Roles
  • Finding out who created a Club/Team

    I can see someone has created a Club and Team to which I would like to request the rights to he...

    1 CricHQ Support Answer 1 Community Answer Jan 13, 2014 08:50PM NZDT

  • Entering team results

    It looks like you have to be a club administrator in order to enter results for a team. If set ...

    1 CricHQ Support Answer 0 Community Answers Oct 17, 2013 02:04PM NZDT

View All                  Post

Ideas & Improvements
  • Nokia

    Hi Guys, Was I dreaming or did I read about a Nokia deal you guys have done ? Could you t...

    1 CricHQ Support Answer 0 Community Answers Apr 23, 2014 08:51AM NZST

  • App use in training

    Hi, Could you guys suggest a way of using the scoring app in training to be able to track ba...

    1 CricHQ Support Answer 0 Community Answers Feb 28, 2014 10:10AM NZDT

View All                  Post

Contact Us




FAQ's

- How do I edit a scorecard?
- How do I enter my results?
- How do I create competitions?
- How much data does live scoring use?

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